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Personal Support Services
Home care: scheduling, payroll, billing, paperwork, hiring and family updates.
Georgia
Built in Georgia for waiver agencies.
In Georgia, Medicaid home care visits go through the state’s EVV system (Netsmart) and claims are billed through GAMMIS. CareBravo® is on Georgia DCH’s third-party EVV vendor list and runs the nine jobs for CCSP, SOURCE, ICWP, NOW and COMP agencies.
CCSP, SOURCE, NOW, COMP, ICWP and Georgia Families, with the nine jobs done the way each program’s rules ask.
We email you the highlights the moment you ask. No call. Nobody calls unless you ask.
130+ agencies, most in Georgia (Oct 2026)
CareBravo is listed by Georgia DCH as an EVV vendor
What we cover
One operating system for all of Medicaid home and community based care.
The nine jobs are the same whether the care happens in a home, a personal care home or a day center. We start with Personal Support Services (home care) and case management. Personal Care Homes and Adult Day Health are coming in November 2026.
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Case management
Case managers see their own members, checked and current, without calling.
Coming November 2026
Personal Care Homes
Open beds, residents and referrals for every home.
Coming November 2026
Adult Day Health
Day centers, attendance and transport, in the same app.
Real product screens. Sample agency, sample data.
Georgia EVV, at a glance
Where a Georgia visit has to go before it can be paid.
Medicaid agencyGeorgia Department of Community Health (DCH). The Elderly and Disabled Waiver Program (CCSP and SOURCE) is run with the Department of Human Services, Division of Aging Services, and Area Agencies on Aging. The Department of Behavioral Health and Developmental Disabilities (DBHDD) runs NOW and COMP.
EVV modelOpen. DCH: ’DCH has chosen to implement EVV using an Open Model.’ Agencies may use the state solution or an alternative system that meets federal rules, signs the state attestation and sends data to the state system.
State EVV systemNetsmart (formerly Tellus) Mobile Caregiver+, the State EVV solution. CMS certified it in March 2022.
Your own EVV vendor allowed?Yes, if the vendor has integrated with the state solution (Netsmart runs integration testing). The agency pays any integration cost. For the home health rollout, integration has reopened only for vendors ’actively supporting at least one enrolled Georgia Medicaid provider’.
Services that need EVVPersonal Support Services and Community Living Supports under SOURCE, CCSP, NOW, COMP, ICWP and GAPP (codes T1019, T2022, T2025, S9122 with waiver modifiers). Home health care services (S5125, S5126) are being added in 2026.
Where you billGAMMIS (Georgia Medicaid Management Information System). Claims for EVV-required services are submitted through the State EVV solution, which sends them to GAMMIS.
Georgia requires EVV for personal support and community living visits in CCSP, SOURCE, NOW, COMP, ICWP and GAPP. The state’s free EVV system is Netsmart Mobile Caregiver+, also called Tellus. You can use another EVV system if it is approved and connected to Netsmart. Claims for these services go through the EVV system to GAMMIS, and home health EVV is being added in 2026.
From Georgia DCH and CMS sources, checked 28 Oct 2026. Confirm with DCH before you act.
Program by program.
The words and the person who writes the care plan change with the program. Your agency’s records stay in one place.
| Program | Whose plan it is |
|---|---|
| CCSP and SOURCE | The care coordinator, with physician or medical director approval. Your agency’s care plan sits inside it. |
| ICWP | Alliant plus the case manager. Consumer Directed Care changes who holds payroll. |
| NOW and COMP | DBHDD planners write the individual service plan. |
The nine jobs, in a Georgia agency.
01Scheduling & PayrollEvery authorized hour covered by the right caregiver, and every shift verified.The callout you didn’t have to cover.
02ComplianceEVV, authorizations, credentials and audits, ready before anyone asks.The survey you were ready for.
03BillingEvery verified shift billed once, paid on time, and every denial worked.The denial that never happened.
04CommunicationFamilies, caregivers and case managers told what changed, within minutes.The family who never had to call.
05DocumentationEvery chart complete and signed, so every shift can bill and every survey passes.The chart that was already signed.
06Referrals & ReputationWhere new clients come from, how fast you answer them, and what families and case managers say about you.The referral source who sends the next one.
07HiringFrom application to first verified shift, fast, with nobody stuck in a column.The caregiver already screened.
08RetentionCaregivers who stay past day 90, with the hours they asked for and credit for good work.The caregiver who stayed.
09TrainingEvery caregiver trained before the shift that needs it, in their language.Trained on the shift, not off it.
+CommunityOwners learning from owners. Office hours, events, newsletters and courses. In every plan.
Why this works
One tap at the door should run the whole agency.
In CareBravo, the caregiver’s tap at the door and her one voice note at the end of the shift are the only things anyone types. The timesheet, the paycheck, the claim, the chart line and the family’s update are all made from them.
One tap. One voice note.the caregiver, at the door
Timesheetmade from it
Paycheckmade from it
Claimmade from it
Chart linemade from it
Family updatemade from it
Nothing is retyped, so nothing drifts. If the tap is missing, the caregiver is asked one question and the office confirms the time. If the state rejects a record, it comes back explained in plain words and goes back in tonight’s batch after your Go ahead. The nurse signs the chart. That is the whole trick. It is why denials stop, why payroll is right on Friday, and why the family never has to call.
Real product screens. Sample agency, sample data.
Georgia’s approved EVV systems
Every one of them records the visit. Compare who does the work after it.
Every system below with a page also appears on Georgia DCH’s Third-Party EVV Vendor List. So does CareBravo. Each comparison says what that system does well, from its own materials, and where the work still lands on you.
CareBravo vs Aaniie (Aaniie Care)CareBravo vs AlayaCareCareBravo vs Alora (Alora Healthcare Systems, now LivTech)CareBravo vs AnkotaCareBravo vs AxisCareCareBravo vs Axxess (Axxess Home Care)CareBravo vs CarecentaCareBravo vs CareSmartz360CareBravo vs eCaringCareBravo vs GeoHCareBravo and HHAeXchangeCareBravo vs MatrixCareCareBravo vs myEZcareCareBravo and Netsmart (myUnity, Mobile Caregiver+)CareBravo and Sandata TechnologiesCareBravo vs SETWorksCareBravo vs ShiftCareCareBravo vs StatewiseCareBravo vs SwyftOpsCareBravo vs The Rosemark SystemCareBravo vs WellSky Personal Care (formerly ClearCare)
Five promises, written like promises.
- Nothing stops. Your current system keeps running while CareBravo runs beside it for two weeks on your real data. The Parallel Promise™
- 99%, in writing. On Managed Billing, at least 99% of your claims go out without a mistake we caused. If we make one, we fix it free. We cannot promise what a payer decides. Read the guarantee
- The floor, stated up front: $250 a month, no seats, no per-user fees, no implementation fee — and corrections never billed twice.
- Thirty days’ notice, either way.
- Nobody calls unless you ask.
Questions owners ask.
Which Georgia Medicaid waiver programs pay for in-home care, and who runs each one?
Georgia has six main programs: CCSP and SOURCE (older and disabled adults), ICWP (adults 21 to 64 with physical disabilities), NOW and COMP (intellectual and developmental disabilities), and GAPP (medically fragile children). DCH oversees all of them. DBHDD runs NOW and COMP day to day. Read the full answer
Who writes the care plan and who approves hours for CCSP and SOURCE clients in Georgia?
In CCSP and SOURCE, a care coordinator does the assessment, builds the care plan, and puts the hours on a Service Authorization Form. A doctor, or the case management agency’s medical director, approves the plan. Your agency does not write the plan. You deliver the hours that are authorized. Read the full answer
Is Georgia Pathways the same as a home care waiver?
No. Georgia Pathways to Coverage is a limited Medicaid coverage program for low-income adults who meet a work or activity rule. It is not a home and community based services waiver and it does not pay home care agencies for personal support services. CCSP, SOURCE, ICWP, NOW, COMP and GAPP are the waiver programs. Read the full answer
A caregiver forgot to clock in or out in Georgia EVV. How do I fix the visit?
In Georgia EVV, a provider administrator can update the visit by hand and pick a reason code from the list. Use the start and end times the caregiver reports. DCH says manual schedule changes are for fixing errors like a missed clock-in, not for lowering billed units. Read the full answer
How long do I have to keep client records for Georgia Medicaid waivers?
The EDWP manual says to keep records for six years after the final claim is filed, and clinical records for six years after a discharged client’s last date of service. If a lawsuit or audit is pending, keep them until it ends. Records must stay in Georgia and be ready for DCH on request. Read the full answer
How do I enroll as a Medicaid home care provider in [state]?
First get your state license and tax numbers. Then apply through your state Medicaid agency’s provider enrollment portal. If you want waiver clients, there is usually a second step with the program that runs the waiver. Search ’[state] Medicaid provider enrollment’ and read the waiver provider manual before you apply. Read the full answer
Which Medicaid programs pay for home care in [state]?
Most states pay for home care through a mix of the regular Medicaid plan and one or more waivers. Waivers serve groups such as older adults, people with disabilities, or children, and many cap how many people can enroll. Search ’[state] Medicaid waiver programs’ and read the list on the state Medicaid site. Read the full answer
Does [state] use managed care plans for home care, and how do I contract with them?
Many states pay for some home care through managed care plans, but plans differ by state and by program. Check your state Medicaid site for the plan list, and ask each plan how to join its network. Check each client’s eligibility to see who to bill. Waiver programs may be handled outside managed care. Read the full answer
What is the difference between CCSP and SOURCE in Georgia?
CCSP and SOURCE are the two parts of Georgia’s Elderly and Disabled Waiver Program. Both help older or disabled adults stay at home instead of moving to a nursing home. CCSP clients come in through their Area Agency on Aging. People with full Medicaid can also come in through a SOURCE site. Read the full answer
Who approves hours for NOW, COMP and ICWP clients in Georgia?
For NOW and COMP, DBHDD’s regional offices pre-approve services, and your agency must be named on the prior authorization. For ICWP, a case manager submits the request, Alliant Health Solutions reviews it, and your agency then submits its own prior authorization request. Read the full answer
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