What does case management mean in Georgia’s waivers, and who does it?
In Georgia’s waivers, case management means assessing needs, writing the care plan, arranging services, and checking that care happens. In CCSP, care coordinators work through the Area Agencies on Aging. SOURCE has its own case management. ICWP clients pick a case manager. NOW and COMP clients pick a Support Coordinator agency.
The word means different things in different Georgia programs.
- CCSP: A care coordinator at the Area Agency on Aging facilitates assessment, planning, authorization and coordination of services, and writes the care plan with the client and doctor. The state manual lists "Enhanced" and "Traditional" case management as services.
- SOURCE: Links primary medical care and case management with approved long-term services, with 24-hour access to a case manager.
- ICWP: After Alliant approves the client, the client picks a case manager. The case manager submits the DMA-6 form.
- NOW and COMP: The client picks a Support Coordinator agency, and DBHDD’s regional offices pre-approve services.
To become a case management agency in the Elderly and Disabled Waiver, you use the same enrollment steps as other EDWP providers. Case management agencies that add services or grow their area are audited and must submit a business plan for expansion.
Case managers use a separate EVV checklist from DCH. Ask DCH what it covers for your role.
Because roles differ by program, confirm in the manual for the program you plan to serve.
How CareBravo® helps
Case management is live in CareBravo today.
Sources
- EDWP CCSP and SOURCE General Services manual, Q3 July 2026 · Georgia Medicaid (GAMMIS)
- Elderly and Disabled Waiver Program (long version) · Georgia DCH
- Waivers - How To / Where (member and provider access) · Georgia Medicaid (GAMMIS)
- EVV Service Providers · Georgia DCH
Reviewed by Beth Bledsoe, Care Business Advisor®, 28 Oct 2026. Rules change. Confirm with your state Medicaid agency before you act.
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