Do I need a scheduler, or can I schedule everything myself?
Many owners schedule alone until they hit a few dozen clients, then it takes over their day. The state also expects someone reachable at all hours. Georgia’s waiver manual says a supervisor must be available at all times and that calls from members must be answered within 30 minutes. Hire when scheduling stops you from doing anything else.
There is no rule that says you must hire a scheduler. There is a rule that says someone must be reachable.
Georgia’s Medicaid waiver manual says that a supervisor must be available at all times to staff who are giving care. It also says certain waiver agencies must provide phone access 24 hours a day and respond to member or family calls for help within 30 minutes. Someone has to do that, whether it is you or a hire.
Signs it is time for help:
- You are doing schedule changes at night and on weekends.
- Call-outs are taking more than an hour each morning.
- You miss billing or paperwork deadlines because you are scheduling.
- Your best caregivers are leaving because of last-minute changes.
Options:
- Hire a part-time scheduler or office coordinator.
- Share the on-call duty between two supervisors.
- Use tools that handle routine changes under rules you set once, and keep a person for the exceptions.
How CareBravo® helps
A call-out is covered under rules you set once, so your phone is not the schedule.
Sources
- Part I: EDWP (CCSP and SOURCE) General Services Policies and Procedures, Q3 July 2026 · Georgia Medicaid (GAMMIS)
Reviewed by Beth Bledsoe, Care Business Advisor®, 28 Oct 2026. Rules change. Confirm with your state Medicaid agency before you act.
How CareBravo’s Scheduling & Payroll agent handles this
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