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States · Wisconsin

Wisconsin EVV and Medicaid home care, in plain words.

Wisconsin gives agencies a free EVV system, and you can use another system if you prefer. EVV covers personal care and supportive home care in Family Care, IRIS and regular Medicaid, plus home health.

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Wisconsin at a glance

EVV, Medicaid and billing in Wisconsin.

Medicaid agencyWisconsin Department of Health Services (DHS), Division of Medicaid Services; ForwardHealth is the Medicaid program brand and portal.
EVV modelState-provided EVV system (Sandata) with alternate EVV allowed.
State EVV systemSandata (the DHS-provided EVV system)
Your own EVV vendor allowed?Yes. DHS says agencies can use an alternate EVV vendor instead of the state-provided system.
Services that need EVVPersonal care and supportive home care in fee-for-service, BadgerCare Plus and SSI HMOs, Family Care, Family Care Partnership and IRIS. Home health in fee-for-service, HMOs, Family Care and Family Care Partnership (not IRIS).
Where you billForwardHealth Portal (fee-for-service); MCO claims systems for Family Care; IRIS fiscal employer agents.

Dates that matter: Personal care hard launch May 1, 2023. Home health hard launch and personal care nurse supervisory visit (99509) Oct 1, 2024. Separate: HCBS providers in adult long-term care programs had to apply for ForwardHealth enrollment by Dec 31, 2025; no Medicaid payment for dates of service from Apr 1, 2026 for providers not enrolled.

Licensing: Personal care agencies are Medicaid-certified through ForwardHealth; check DHS Division of Quality Assurance for home health licensing and any requirement for non-medical supportive home care.

Managed care: Yes. Family Care and Family Care Partnership are delivered by managed care organizations (MCOs) by region; IRIS is self-directed with a fiscal employer agent; some personal care is fee-for-service or through BadgerCare/SSI HMOs.

Programs that pay for care at home

Wisconsin EVV, from the state

Same rules, same tangle

In Wisconsin, the visit still gets typed four more times.

The caregiver taps in. The visit goes to Sandata. Then someone in your office carries it by hand into payroll, into billing, into the chart, and to the family on the phone. Every carry is a chance for the numbers to drift. When they do, Wisconsin denies the claim, and you find out weeks later. That is Tangleware™: good tools, and an owner in the middle.

How one tap at the door runs the whole agencyThe mechanism, the nine agents, and Cary®

CareBravo® in Wisconsin

Running an agency in Wisconsin? Tell us.

CareBravo works with the EVV systems states use, including Sandata, HHAeXchange and Netsmart. Each state approves its own connection, and each program has its own rules, so we confirm what is in place for Wisconsin and your programs before you switch anything. If we are not running in Wisconsin yet, we will make you an offer to start now while we build it.

Run the Calculator, or ask for the demo and tell us your state.

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Five promises, written like promises.

  1. Nothing stops. Your current system keeps running while CareBravo runs beside it for two weeks on your real data. The Parallel Promise™
  2. 99%, in writing. On Managed Billing, at least 99% of your claims go out without a mistake we caused. If we make one, we fix it free. We cannot promise what a payer decides. Read the guarantee
  3. The floor, stated up front: $250 a month, no seats, no per-user fees, no implementation fee — and corrections never billed twice.
  4. Thirty days’ notice, either way.
  5. Nobody calls unless you ask.

What Wisconsin owners ask.

Do I need a ForwardHealth Medicaid ID if I only serve Family Care or IRIS?

Yes. Wisconsin required agencies serving adult long-term care programs to apply through the ForwardHealth Portal by December 31, 2025. Medicaid does not pay for services on or after April 1, 2026 if you are not enrolled, and enrollment cannot be backdated.

Can I use my own EVV system?

Yes. DHS provides a free EVV system, but you may use an alternate vendor that sends data to the state. Confirm your vendor is set up for Wisconsin before you rely on it for billing.

Does supportive home care in IRIS need EVV?

Yes. Personal care and supportive home care need EVV in IRIS as well as in Family Care, Family Care Partnership, HMOs and fee-for-service. Home health EVV applies everywhere except IRIS, because IRIS does not pay for home health.

Who do I call with EVV questions?

Call Wisconsin EVV Customer Care at 833-931-2035, Monday to Friday, 7 a.m. to 6 p.m. Central, or email vdxc.contactevv@dhs.wisconsin.gov. For questions about getting your ForwardHealth Medicaid ID, the state has a separate long-term care enrollment contact.

Sources for this guide

Checked 28 Oct 2026. State rules change. Confirm with the Wisconsin Department of Health Services (DHS), Division of Medicaid Services; ForwardHealth is the Medicaid program brand and portal. before you act.

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We email you the highlights the moment you ask. No call. Nobody calls unless you ask.

See What’s Draining Your Agency →View the demo