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States · West Virginia

West Virginia EVV and Medicaid home care, in plain words.

West Virginia’s Medicaid office is the Bureau for Medical Services. Agencies can use the state’s EVV system or their own, as long as visit data reaches the state’s EVV system.

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West Virginia at a glance

EVV, Medicaid and billing in West Virginia.

Medicaid agencyWest Virginia Department of Human Services (DoHS), Bureau for Medical Services (BMS). (DHHR was split into three departments in 2024; old pages still say DHHR.) The Aged and Disabled Waiver is operated with the Bureau of Senior Services.
EVV modelOpen/Hybrid model, in the state’s words: agencies may use the state-procured EVV system or their own system.
State EVV systemHHAeXchange (named in HHAeXchange’s own announcement; the state page does not name a vendor).
Your own EVV vendor allowed?Yes. Agencies can use their own EVV system at their own cost if it meets state, aggregator and federal requirements.
Services that need EVVPersonal care under the Aged and Disabled Waiver (ADW), Traumatic Brain Injury Waiver, Intellectual/Developmental Disabilities Waiver (IDDW) and state plan Personal Care; home health services.
Where you billWest Virginia Medicaid MMIS / provider portal (confirm current name).

Dates that matter: Personal care deadline Jan 1, 2020 (with federal extension to Jan 1, 2021); home health Jan 1, 2023. No newer enforcement date found on the BMS page.

Licensing: Check BMS/Bureau of Senior Services certification requirements for ADW and Personal Care agencies, and the Office of Health Facility Licensure and Certification for home health.

Managed care: Fee-for-service for waiver and personal care services (verify; West Virginia’s Mountain Health Trust managed care covers acute care).

Programs that pay for care at home

West Virginia EVV, from the state

Same rules, same tangle

In West Virginia, the visit still gets typed four more times.

The caregiver taps in. The visit goes to your state’s EVV system. Then someone in your office carries it by hand into payroll, into billing, into the chart, and to the family on the phone. Every carry is a chance for the numbers to drift. When they do, West Virginia denies the claim, and you find out weeks later. That is Tangleware™: good tools, and an owner in the middle.

How one tap at the door runs the whole agencyThe mechanism, the nine agents, and Cary®

CareBravo® in West Virginia

Running an agency in West Virginia? Tell us.

CareBravo works with the EVV systems states use, including Sandata, HHAeXchange and Netsmart. Each state approves its own connection, and each program has its own rules, so we confirm what is in place for West Virginia and your programs before you switch anything. If we are not running in West Virginia yet, we will make you an offer to start now while we build it.

Run the Calculator, or ask for the demo and tell us your state.

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Five promises, written like promises.

  1. Nothing stops. Your current system keeps running while CareBravo runs beside it for two weeks on your real data. The Parallel Promise™
  2. 99%, in writing. On Managed Billing, at least 99% of your claims go out without a mistake we caused. If we make one, we fix it free. We cannot promise what a payer decides. Read the guarantee
  3. The floor, stated up front: $250 a month, no seats, no per-user fees, no implementation fee — and corrections never billed twice.
  4. Thirty days’ notice, either way.
  5. Nobody calls unless you ask.

What West Virginia owners ask.

Can I use my own EVV system in West Virginia?

Yes. West Virginia uses an open/hybrid model. You can use the state’s system for free, or pay for your own system if it meets state, aggregator and federal rules and sends visits to the state.

Which programs need EVV?

Personal care under the Aged and Disabled Waiver, the Traumatic Brain Injury Waiver, the IDD Waiver and the state plan Personal Care program, plus home health services. Visits in the home for daily living tasks are covered.

Who do I contact with EVV questions?

The Bureau for Medical Services runs an EVV inbox at DHHRBMSEVV@wv.gov. The state’s waiver programs website also has an EVV page with updates and training materials. If you use your own EVV system, ask early how it must connect to the state system.

Sources for this guide

Checked 28 Oct 2026. State rules change. Confirm with the West Virginia Department of Human Services (DoHS), Bureau for Medical Services (BMS). (DHHR was split into three departments in 2024; old pages still say DHHR.) The Aged and Disabled Waiver is operated with the Bureau of Senior Services. before you act.

You take the bravo. We take the work.

Find out what the tangle costs your agency.

Four minutes. Works for any West Virginia agency today.

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We email you the highlights the moment you ask. No call. Nobody calls unless you ask.

See What’s Draining Your Agency →View the demo