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States · New Mexico

New Mexico EVV and Medicaid home care, in plain words.

New Mexico runs most Medicaid home care through Turquoise Care, so your money comes from one of four health plans. Every personal care, respite and home health visit has to be checked in electronically.

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New Mexico at a glance

EVV, Medicaid and billing in New Mexico.

Medicaid agencyNew Mexico Health Care Authority (HCA), Medical Assistance Division (formerly the Human Services Department). Most home care runs through the four Turquoise Care managed care organizations; the Developmental Disabilities and Mi Via waivers are run by HCA’s Developmental Disabilities Supports Division.
EVV modelMoving from a state-mandated single system to an open/hybrid model. HCA Letter of Direction #58 (7 Jun 2025) told the Turquoise Care MCOs to stand up an EVV aggregator; MCO notices say the AuthentiCare Data Aggregator went live 20 May 2026 and the state approach is now ’open/hybrid’.
State EVV systemAuthentiCare (Fiserv) — the statewide EVV system and, since 20 May 2026, the AuthentiCare Data Aggregator. Conduent supports aggregator onboarding.
Your own EVV vendor allowed?Yes, since the aggregator launch (20 May 2026). Optional: agencies may keep AuthentiCare at no cost, or use a third-party EVV vendor that sends data to the Fiserv aggregator by SFTP, API or web upload. Agency must sign a vendor declaration and a Cures Act compliance attestation; vendor must sign Fiserv trading-partner agreements. Workers must still be set up in AuthentiCare, and the AuthentiCare web portal is still used for exceptions and billing. Visits not submitted through the aggregator are not paid.
Services that need EVVPersonal care services, respite, and home health services that need an in-home visit (Turquoise Care). Check with HCA/your MCO for waiver service codes.
Where you billTurquoise Care personal care claims go through the AuthentiCare web portal to the member’s MCO; fee-for-service claims go through the NM Medicaid portal (Conduent-run MMIS).

Dates that matter: Home health and respite EVV went live in Turquoise Care/Centennial Care in January 2024 (MCO notices). AuthentiCare Data Aggregator live 20 May 2026; onboarding sessions followed.

Managed care: Yes for most adults: Turquoise Care (launched 1 July 2024) with four MCOs — Blue Cross and Blue Shield of New Mexico, Molina Healthcare of New Mexico, Presbyterian Health Plan, UnitedHealthcare Community Plan. DD-type waivers are fee-for-service.

Programs that pay for care at home

Same rules, same tangle

In New Mexico, the visit still gets typed four more times.

The caregiver taps in. The visit goes to AuthentiCare. Then someone in your office carries it by hand into payroll, into billing, into the chart, and to the family on the phone. Every carry is a chance for the numbers to drift. When they do, New Mexico denies the claim, and you find out weeks later. That is Tangleware™: good tools, and an owner in the middle.

How one tap at the door runs the whole agencyThe mechanism, the nine agents, and Cary®

CareBravo® in New Mexico

Running an agency in New Mexico? Tell us.

CareBravo works with the EVV systems states use, including Sandata, HHAeXchange and Netsmart. Each state approves its own connection, and each program has its own rules, so we confirm what is in place for New Mexico and your programs before you switch anything. If we are not running in New Mexico yet, we will make you an offer to start now while we build it.

Run the Calculator, or ask for the demo and tell us your state.

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Five promises, written like promises.

  1. Nothing stops. Your current system keeps running while CareBravo runs beside it for two weeks on your real data. The Parallel Promise™
  2. 99%, in writing. On Managed Billing, at least 99% of your claims go out without a mistake we caused. If we make one, we fix it free. We cannot promise what a payer decides. Read the guarantee
  3. The floor, stated up front: $250 a month, no seats, no per-user fees, no implementation fee — and corrections never billed twice.
  4. Thirty days’ notice, either way.
  5. Nobody calls unless you ask.

What New Mexico owners ask.

Do I still have to use AuthentiCare in New Mexico?

No, not since the AuthentiCare Data Aggregator went live on 20 May 2026. You can keep using AuthentiCare at no cost, or switch to another EVV app that sends visit data to the state aggregator. If you switch, your vendor pays its own costs, and you still set up workers and review exceptions in the AuthentiCare portal.

What do I sign if I want to use my own EVV app?

The agency signs a vendor declaration and an attestation that the system meets the federal Cures Act rules. Your vendor signs Fiserv’s trading-partner agreements and must meet the state’s list of requirements, such as GPS checks, logged edits and offline capture. Visits that never reach the aggregator are not paid.

Which visits need EVV?

Personal care, respite and home health visits that happen in the home under Turquoise Care. Waiver services may have their own rules, so confirm your service codes with the Health Care Authority and with each health plan you work with.

Who pays me for personal care?

For most clients, one of the four Turquoise Care health plans: Blue Cross and Blue Shield of New Mexico, Molina, Presbyterian or UnitedHealthcare. You need a contract with each plan whose members you serve. Claims for these visits are built from the visit records in AuthentiCare.

Sources for this guide

Checked 28 Oct 2026. State rules change. Confirm with the New Mexico Health Care Authority (HCA), Medical Assistance Division (formerly the Human Services Department). Most home care runs through the four Turquoise Care managed care organizations; the Developmental Disabilities and Mi Via waivers are run by HCA’s Developmental Disabilities Supports Division. before you act.

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Find out what the tangle costs your agency.

Four minutes. Works for any New Mexico agency today.

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We email you the highlights the moment you ask. No call. Nobody calls unless you ask.

See What’s Draining Your Agency →View the demo