South Carolina EVV Compliance

South Carolina Mandates AuthentiCare.
No Alternative Vendors Accepted.

South Carolina's State Mandated model requires all Medicaid home care agencies to use AuthentiCare (Fiserv) directly for EVV capture and submission. Third-party EVV tools are not accepted. CareBravo manages AuthentiCare setup, exception resolution, and billing readiness as delivered operational work.

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South Carolina EVV — Quick Reference

What South Carolina Requires

Requirement
Detail
State Agency
SCDHHS — South Carolina Department of Health and Human Services
EVV System
AuthentiCare (Fiserv) — state-mandated, direct use required
EVV Model
State Mandated — AuthentiCare required for both capture AND submission; alternatives not accepted
Capture Method
AuthentiCare telephony or AuthentiCare mobile app — third-party tools not permitted
Services Covered
Personal Care Services, Home Health aide services, qualifying HCBS waiver services
Key Waivers
Community Supports Waiver, Head and Spinal Cord Injury (HASCI) Waiver

South Carolina's State Mandated model has no alternative vendor pathway. Agencies entering South Carolina that use third-party EVV tools in other states cannot use those tools for South Carolina Medicaid visits. Every South Carolina caregiver must be set up in AuthentiCare and must use AuthentiCare's telephony or mobile application to check in and out. Verify current requirements with SCDHHS before configuring your EVV setup.

Understanding the Mandate

AuthentiCare in South Carolina — Direct Use Required

South Carolina joins New Mexico and Maryland as states that mandate direct use of their designated EVV system — not just submission to an aggregator. Where open-model states using AuthentiCare (like Kansas or New Hampshire) allow third-party capture tools that feed into AuthentiCare's aggregator, South Carolina requires agencies to use AuthentiCare's own telephony number or AuthentiCare's own mobile application for every visit check-in and check-out.

This means every caregiver must be provisioned in AuthentiCare before their first South Carolina Medicaid visit. Profile errors — incorrect service types, wrong client assignments, misconfigured visit parameters — generate exceptions on every visit for the affected caregiver until the profile is corrected. Getting the setup right from the start is materially more efficient than correcting a backlog of systemic exceptions.

CareBravo manages the AuthentiCare setup, caregiver provisioning, exception monitoring, and resolution workflow as daily delivered operations for South Carolina agencies.

The Real Cost

AuthentiCare Exceptions Block South Carolina Billing

Unresolved AuthentiCare exceptions block billing for affected South Carolina visits. Profile misconfiguration — the most common source of systemic exceptions in state-mandated systems — can generate exceptions on every visit for an affected caregiver. CareBravo manages both the initial setup and ongoing exception resolution daily so billing-ready outputs arrive on schedule.

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Questions

South Carolina EVV — Common Questions

No. South Carolina's State Mandated model requires direct use of AuthentiCare. Caregivers must use AuthentiCare's telephony system or AuthentiCare's mobile application for every check-in and check-out. Third-party EVV capture tools are not accepted as substitutes, even tools that can submit to AuthentiCare's aggregator in other states.

States like Kansas and New Hampshire use AuthentiCare but under open models — agencies in those states can use third-party capture tools as long as data flows to AuthentiCare's aggregator. South Carolina's State Mandated model requires agencies to use AuthentiCare's own capture interfaces. There's no third-party alternative pathway in South Carolina.

Federal law requires EVV for all Medicaid-funded Personal Care Services and Home Health aide visits. South Carolina's HCBS waivers — including the Community Supports Waiver and Head and Spinal Cord Injury (HASCI) Waiver — require EVV through AuthentiCare for qualifying home-based services. Verify specific service code requirements with SCDHHS.

CareBravo manages caregiver setup in AuthentiCare, exception monitoring, resolution workflows, and South Carolina Medicaid billing readiness as delivered operational work under the state mandate. South Carolina agencies receive billing-ready outputs without managing the AuthentiCare exception queue themselves.

South Carolina AuthentiCare Compliance, Delivered

CareBravo manages AuthentiCare setup, exception resolution, and South Carolina Medicaid billing readiness under the state mandate — delivered as completed operational work from day one.

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