What does CareBravo actually do for a home care agency?

CareBravo delivers nine operational functions to Medicaid home care agencies as completed work: scheduling with call-out coverage, EVV compliance and exception management, billing with pre-submission claim review, authorization management and utilization tracking, caregiver credentialing with expiration monitoring, compliance and survey readiness, care plans and nurse documentation, intake and referral management, and payroll. Agencies do not operate software modules to produce these outputs — they receive the work itself.

How is CareBravo different from home care agency management software?

Traditional home care software requires an agency to provide people who operate it — a scheduler to use the scheduling module, a biller to work the billing system, a compliance person to manage the compliance tools. CareBravo delivers the work those roles would do, without requiring the agency to hire those roles. The output is completed work, not a platform the agency's team has to run. This is why 100+ agencies grew 73% on average without adding back-office hires.

Can a small home care agency afford CareBravo?

CareBravo's pricing is a percentage of collections, which means the cost scales with agency size and revenue. A 30-patient agency collecting approximately $60,000/month in Medicaid revenue pays a fraction of what a biller, compliance person, and authorization manager would cost as full-time hires. The revenue recovered from authorization utilization and pre-submission claim review typically offsets the cost before counting the operational functions themselves.

Work as Services — Nine Functions Delivered as Completed Work

The Model

You Don't Operate CareBravo. You Receive the Output.

Traditional home care platforms sell you tools and ask your team to run them. A scheduling module that still needs a person to build the schedule. A billing system that still needs a person to work the denials. A compliance dashboard that still needs someone to check it. You buy the software. You supply the people. The work still lands on you.

CareBravo is built differently. Nine operational functions — scheduling, EVV compliance, billing, authorization management, caregiver credentialing, compliance, care plans, intake, and payroll — are delivered as completed work. Your team doesn't operate modules. They receive results. The shift is covered. The claim is reviewed. The authorization gap is flagged. The credential is tracked. You see the output, not the machinery that produced it.

What "Work as Services" Means

At 30 patients you need nine operational functions. You can afford one office person.

Denise said it on a Sunday morning phone call: "We're nurses pretending to be billing departments, compliance departments, and HR departments. And we're losing money while we do it because we don't have time to do any of it well." She was right. The work isn't getting done — not because the agency owner isn't capable, but because nine functions that each require specialist attention are being stretched across one person who has none of the specialization and half the time.

Work as Services means you get the biller without the $40,000 hire. You get the authorization manager without the full-time headcount. You get compliance oversight without adding to your payroll. The work is delivered. The output arrives. The agency grows without adding the staff it would otherwise need to manage the growth.

Nine Functions

Every Operational Function Your Agency Needs. Delivered Without the Hire.

Each service page below answers one question: what does CareBravo actually do for this function? Not what the software does. What arrives as completed work — specifically, in plain language, for agencies at every stage from pre-launch to 90 patients.

01 — Scheduling

The 5 AM Call-Out — Handled Before You Wake Up

Shift matching, call-out coverage, caregiver availability tracking. When Monique calls out at midnight, the replacement is found and offered before your alarm goes off. You open your phone to a confirmation, not a scramble.

How scheduling is delivered →

02 — EVV Compliance

Managed, Not Flagged

EVV exceptions resolved before the billing window closes. GPS validation, payer-specific rules applied automatically, clock-in discrepancies caught and corrected. No manual exception reconciliation. No visits left unbillable because an exception sat unresolved.

How EVV compliance is delivered →

03 — Billing

The Biller You Can't Afford to Hire

Pre-submission claim review, denial rework, MCO-specific appeals. Every claim checked before it leaves — EVV match, authorization status, service code, credential currency. The errors that would have caused denials get caught in two minutes, not discovered three weeks later.

How billing is delivered →

04 — Authorization Management

Stop Losing Approved Hours

Authorized hours compared against scheduled hours for every patient, every week. When a gap opens — hours approved but unscheduled, an authorization window closing — you're told before the revenue expires. Not after. The patient, the hours, the date.

How authorization management is delivered →

05 — Caregiver Credentialing

Never Miss an Expiration

Every CPR, background check, TB clearance, and training certification tracked with automatic expiration alerts. The schedule is gated — a caregiver with a lapsing credential cannot be assigned new visits until it's renewed. Survey readiness is a report, not a weekend project.

How credentialing is delivered →

06 — Compliance

State Survey Readiness — Without the Scramble

Documentation compliance, supervisory visit tracking, credential auditing. When a surveyor arrives, you hand them the report. You're clean because the system was watching, not because you stayed late the week before pulling files from a folder on your desktop.

How compliance is delivered →

07 — Care Plans and Nurse Documentation

Clinical Documentation — Without the Paperwork Shift

Visit notes, assessments, and care plan documentation completed from care delivery data. For the nurse who built this agency to be present for patients, not to spend evenings documenting what already happened during the visit.

How documentation is delivered →

08 — Intake and Referral Management

Your Pipeline, Running

CRM, EDWP form submission, case manager relationship management, intake conversion. Referrals captured and converted without falling into email threads, sticky notes, or the folder Keisha hasn't had time to update since Tuesday.

How intake management is delivered →

09 — Payroll

Pay Rules Handled Within the Same System

Caregiver pay calculation, overtime rules, Viventium/ADP/Paychex integration. Payroll that connects to scheduling and EVV data — so the hours that were scheduled and verified are the hours that get paid, without a manual reconciliation in between.

How payroll is delivered →

100+ agencies. 73% average revenue growth. No added back-office hires. Nine functions delivered. One operational layer. Growth without the proportional headcount that traditional platforms require.

Questions

What Agency Owners Ask About Work as Services

CareBravo's tier structure determines which functions are included. The entry tier — You Run It — includes the core operational layer with the nine functions and the system that manages them. Higher tiers add the specialist staffing that turns functions like billing and compliance into truly hands-off delivery. You don't pick individual functions à la carte — you choose a tier that matches your agency's current stage and scale. See the pricing page for what each tier includes.

The diagnostic review is designed to show you where the gaps actually are — not where you assume they are. Most agencies believe their billing is mostly working until they see the pre-submission error rate on their real claims. Most believe their credentials are mostly current until a specific caregiver's expiration surfaces. If a function is genuinely covered and performing well, the diagnostic will show that, and the conversation focuses on what isn't covered. CareBravo is only useful where what it finds justifies what it costs.

Outsourcing gives you a third-party service that operates in isolation from your other functions. A billing company processes claims without access to your scheduling data or EVV records — so the pre-submission check is limited to what's on the claim, not the full operational context. CareBravo's nine functions are integrated — the billing function has access to the EVV records, the authorization data, and the caregiver credentialing status when it reviews each claim. That integration is what makes pre-submission review comprehensive rather than surface-level.

The Roles You Can't Afford to Hire — Delivered as Completed Work.