Most agencies run nine or more back-office systems that do not speak to each other, and absorb the cost of that in staff hours nobody measures. A TangleWare™ engagement measures them. We inventory every system in use, trace each point where a person moves data by hand between them, and convert the duplicated effort into annual hours and dollars.
TangleWare™ services are delivered as a fixed-scope engagement ending in a written diagnostic. The engagement is independent of any purchase — owners use the findings to renegotiate with their current vendors as often as to replace them.
System inventory
Every platform, spreadsheet, and manual workaround in the back office is catalogued, including the ones that never appear on an invoice.
Handoff tracing
We follow a visit from scheduling through billing to payment and record each point where a human moves data between systems.
Cost quantification
Duplicated effort is converted into annual hours and dollars, broken out by function, so the finding holds up in front of a CFO or a buyer.
Written diagnostic
The engagement ends with a report the owner keeps: which gaps cost the most, what each one costs annually, and the order in which to close them.