Scheduling

Home Care Scheduling That Resolves Conflicts — Not Just Flags Them

51% of agency owners rank scheduling as their #1 system priority. On most platforms, the system surfaces conflicts — and someone on your team handles every one. On CareBravo, scheduling is delivered as completed work. Conflicts resolved. Caregivers confirmed. Schedule updated.

Why Scheduling Is the First Place Growth Stalls

Every agency hits the same point. You're growing — more clients, more shifts, more caregivers. And scheduling starts consuming more time than any other function. Not because the tool is bad. But because every conflict still needs someone to handle it.

A scheduling conflict appears — someone resolves it manually
An open shift needs filling — someone calls available caregivers one by one
A caregiver cancels last-minute — someone scrambles to find a replacement
Client preferences need matching — someone cross-references availability, qualifications, and history
Volume doubles — scheduling takes over someone's entire day. Or things start slipping.

The tool isn't the limitation. The work behind each alert is. Traditional scheduling software makes it easier to see what needs to happen. It doesn't do the work. That's the gap CareBravo fills — scheduling delivered as completed work, not tasks handed back to your team.

From Conflict to Confirmed Shift — Delivered

CareBravo scheduling doesn't surface problems for your team to solve. It resolves them — from detection through caregiver confirmation — and delivers the completed schedule.

Step 01

Conflict Detection

Scheduling conflicts — overlapping shifts, unavailability, certification gaps, preference mismatches — are identified as they occur. Not at the end of the day. Not in a report. Immediately.

Step 02

Resolution

Each conflict is resolved by evaluating availability, qualifications, geographic proximity, client preferences, and continuity of care — all at once, not one factor at a time.

Step 03

Caregiver Matching

The best available caregiver is matched to the shift based on multiple factors simultaneously — not a manual search through an availability board.

Step 04

Mobile Confirmation

The matched caregiver receives the shift on the CareBravo mobile app. They confirm directly. No phone calls. No back-and-forth. Schedule updated automatically.

Step 05

Fill-Rate Optimization

Open shifts are filled proactively — not reactively. Unfilled shifts are identified and matched with available caregivers before gaps become missed visits.

Step 06

Exception Handling

Last-minute cancellations, no-shows, and schedule changes are handled within the system. Replacement caregivers matched and confirmed without the scramble.

Every step that traditionally requires someone's time is delivered as completed work. That's how agencies scale from 200 to 1,000+ shifts without scheduling becoming a bottleneck. The complexity increases. The time your team spends on it doesn't.

What Caregivers See

Scheduling works because both sides are connected. Your agency receives completed scheduling work. Your caregivers manage their schedules through the CareBravo mobile app — available on iOS and Android.

1
Receive shift assignments — pushed directly to their device. No calls from the office.
2
Confirm or flag availability — one tap. If they can't take the shift, a replacement is matched automatically.
3
View upcoming schedule — complete with client details, location, and care plan notes.
4
Clock in and clock out — EVV data captured through the same app. No separate compliance step.
5
Receive schedule changes in real time — if anything changes, the caregiver knows immediately. No phone tag.

What Happens to Scheduling as You Grow

On a traditional platform, scheduling effort scales with volume — more shifts, more conflicts, more hours. On CareBravo, scheduling is delivered at every volume level.

Monthly Shifts
Traditional Platforms
CareBravo
200
One person handles scheduling alongside other duties — manageable, but fully occupied
Conflicts resolved and schedule delivered. That time goes to care and growth.
500
Scheduling starts consuming a full day. Conflicts stack up. Open shifts get missed.
Same system. Same speed. More shifts flowing through it.
1,000
Scheduling needs dedicated capacity. Multiple people, shift leads, coverage plans.
Same system. Scheduling delivered at the same pace regardless of volume.
2,000+
Scheduling complexity is a major cost. Every growth push requires more capacity.
Same system. Scheduling cost stays flat. Revenue keeps growing.

This is the scheduling piece of the 73% equation. When scheduling is delivered as completed work at every volume level, agencies take on more clients without worrying about whether they have the capacity to handle the schedule. That's one of nine functions contributing to 73% average revenue growth across 100+ agencies.

Scheduling Connects to Everything Else

On most platforms, scheduling is one tool — disconnected from billing, payroll, hiring, and training. On CareBravo, scheduling is the starting point for a chain of connected functions that all run within the same system.

Scheduling → EVV Compliance

Compliance Ready Before the Shift Starts

When a shift is scheduled, EVV verification parameters are configured automatically. Compliance is maintained from clock-in to claim.

EVV compliance detail →
Scheduling → Billing

Visit Data Flows Directly Into Claims

When a visit is completed, billing data flows into claims processing. Payer-specific rules applied. No manual handoff, no re-entry.

Billing detail →
Scheduling → Payroll

Hours Flow Into Pay Calculations

Scheduled and completed shifts feed directly into payroll — overtime rules, pay rate variations, and split-shift calculations handled within the same system.

Payroll detail →
Scheduling → Training

Only Eligible Caregivers Are Scheduled

Caregivers who aren't current on required training aren't schedulable. Training completion is connected directly to scheduling eligibility — no spreadsheet tracking.

Training detail →
Scheduling → Hiring

New Caregivers Flow Into the Schedule

When a new caregiver completes onboarding — credentials verified, background check cleared, training current — they become schedulable. One system from application to first shift.

Hiring detail →

On a traditional platform, each of these handoffs is a separate system, a separate login, and someone's time to reconcile. On CareBravo, it's one connected workflow. That's why scheduling isn't just scheduling — it's the starting point for everything operational.

Scheduling Questions

When a conflict is detected — overlapping shifts, caregiver unavailability, preference mismatches — CareBravo resolves it by evaluating availability, qualifications, location, and client preferences. The matched caregiver is confirmed through the mobile app. The resolved schedule is delivered as completed work.

It depends on what your agency needs. Traditional platforms like HHAeXchange and AxisCare surface conflicts for your team to resolve. CareBravo resolves conflicts and delivers the completed schedule. If you have the staff capacity to manage scheduling at your volume, traditional platforms work well. If you want scheduling delivered as completed work, CareBravo is built for that.

Yes. At 200, 500, or 1,000+ shifts, conflict resolution, caregiver matching, and shift confirmation are delivered the same way. The volume increases — the work your team does for scheduling doesn't.

Through the CareBravo mobile app, available on iOS and Android. Caregivers receive shift assignments, confirm availability, view upcoming schedules, and get real-time updates. EVV clock-in and clock-out happen through the same app.

Yes. When a shift is scheduled, EVV parameters are set automatically. When the visit is completed, billing data flows directly into claims processing and payroll calculations. There's no manual handoff — scheduling, compliance, billing, and payroll all run within the same system.

Multiple factors are evaluated simultaneously: availability, qualifications and certifications, geographic proximity, client preferences, and continuity of care history. Matching is part of the scheduling workflow — not a separate manual step.

See Scheduling Delivered

We'll walk through how CareBravo resolves conflicts, matches caregivers, and confirms shifts — at your agency's volume. See what the completed schedule looks like.

Book a Demo