What does CareBravo actually do for a home care agency?

CareBravo delivers nine operational functions to Medicaid home care agencies as completed work: scheduling with call-out coverage, EVV compliance and exception management, billing with pre-submission claim review, authorization management and utilization tracking, caregiver credentialing with expiration monitoring, compliance and survey readiness, care plans and nurse documentation, intake and referral management, and payroll. Agencies do not operate software modules to produce these outputs — they receive the work itself.

How is CareBravo different from home care agency management software?

Traditional home care software requires an agency to provide people who operate it — a scheduler to use the scheduling module, a biller to work the billing system, a compliance person to manage the compliance tools. CareBravo delivers the work those roles would do, without requiring the agency to hire those roles. The output is completed work, not a platform the agency's team has to run. This is why 100+ agencies grew 73% on average without adding back-office hires.

Can a small home care agency afford CareBravo?

CareBravo's pricing is a percentage of collections, which means the cost scales with agency size and revenue. A 30-patient agency collecting approximately $60,000/month in Medicaid revenue pays a fraction of what a biller, compliance person, and authorization manager would cost as full-time hires. The revenue recovered from authorization utilization and pre-submission claim review typically offsets the cost before counting the operational functions themselves.

Work as Services — Nine Functions Delivered as Completed Work

The Model

You Don't Operate CareBravo. You Receive the Output.

Traditional home care platforms sell you tools and ask your team to run them. A scheduling module that still needs a person to build the schedule. A billing system that still needs a person to work the denials. A compliance dashboard that still needs someone to check it. You buy the software. You supply the people. The work still lands on you.

CareBravo is built differently. Nine operational functions — scheduling, EVV compliance, billing, authorization management, caregiver credentialing, compliance, care plans, intake, and payroll — are delivered as completed work. Your team doesn't operate modules. They receive results. The shift is covered. The claim is reviewed. The authorization gap is flagged. The credential is tracked. You see the output, not the machinery that produced it.

What "Work as Services" Means

At 30 patients you need nine operational functions. You can afford one office person.

Denise said it on a Sunday morning phone call: "We're nurses pretending to be billing departments, compliance departments, and HR departments. And we're losing money while we do it because we don't have time to do any of it well." She was right. The work isn't getting done — not because the agency owner isn't capable, but because nine functions that each require specialist attention are being stretched across one person who has none of the specialization and half the time.

Work as Services means you get the biller without the $40,000 hire. You get the authorization manager without the full-time headcount. You get compliance oversight without adding to your payroll. The work is delivered. The output arrives. The agency grows without adding the staff it would otherwise need to manage the growth.

Nine Functions

Every Operational Function Your Agency Needs. Delivered Without the Hire.

Each service page below answers one question: what does CareBravo actually do for this function? Not what the software does. What arrives as completed work — specifically, in plain language, for agencies at every stage from pre-launch to 90 patients.

01 — Scheduling & Payroll

The 5 AM Call and the Friday Night Reconcile — Both Handled Before You Get There

Shift matching, call-out coverage, EVV verification, and payroll calculated from the same operational data. The shift that was scheduled is the shift that gets paid — no spreadsheet reconciliation between three systems on a Friday night.

How scheduling & payroll is delivered →

02 — Compliance

State Survey Readiness — Without the Scramble

EVV compliance, documentation, supervisory visit tracking, credential auditing. Maintained continuously so when a surveyor arrives, you hand them the report — not a weekend spent pulling files from a desktop folder.

How compliance is delivered →

03 — Billing

The Biller You Can't Afford to Hire

Pre-submission claim review, denial rework, MCO-specific appeals. Every claim checked before it leaves — EVV match, authorization status, service code, credential currency. Errors caught in two minutes, not discovered three weeks later.

How billing is delivered →

04 — Real-Time Communication

Stop Being the After-Hours Line

Family updates, MCO case manager relationships, prior authorization tracking, and on-call rotation — structured so your personal cell is no longer the agency's communication infrastructure. Families stay informed. You stay unreachable after 9pm.

How real-time communication is delivered →

05 — Intake Workflow

Your Pipeline, Running

Referral to first visit in 48–72 hours instead of 10–21 days. Eligibility verified, authorization requested, first visit scheduled. Referrals stop falling into email threads and the folder nobody has updated since Tuesday.

How intake is delivered →

06 — Nurse Documentation

Clinical Documentation — Without the Paperwork Shift

RN supervisory visits, care plan creation and updates, reassessment cycles, skilled nursing notes, and waiver-specific templates — completed in workflow during the visit. Not assembled after hours in three separate systems.

How nurse documentation is delivered →

07 — Caregiver Hiring

Application to First Shift — In One System

Recruiting pipeline, background checks, credential verification, and onboarding. 7–14 day time-to-hire instead of 21–35 days. The caregiver who is hired is already matched to their first client before their first day.

How caregiver hiring is delivered →

08 — Caregiver Retention

Stop Losing Good People at 100 Days

Structural conditions for retention built into daily operations — schedule fairness, pay accuracy, recognition, and the administrative burden reduction that keeps caregivers from leaving for warehouse jobs. The 100-day cliff is a solvable problem.

How caregiver retention is delivered →

09 — Caregiver Training

Connected to Scheduling — Not a Separate Platform

State-mandated training tracked and delivered inside the system. Caregivers who are not current on required training cannot be scheduled. Compliance documentation generated automatically. No separate LMS subscription. No Thursday reconciliation.

How caregiver training is delivered →

100+ agencies. 73% average revenue growth. No added back-office hires. Nine functions delivered. One operational layer. Growth without the proportional headcount that traditional platforms require.

At Every Stage

Work as Services Scales With Your Agency. It Starts Before Your First Patient.

Jackie at 30 patients uses Work as Services to stop losing the revenue she's already earning. Denise at 90 patients uses it to get the specialist functions her one office person can't provide. Tasha, who hasn't opened yet, uses it to build on the right foundation so she never creates the problems Jackie and Denise are working to fix.

The nine functions don't change. What changes is which ones are most urgent at each stage — and how the operational layer scales as the agency grows without requiring proportional additions to the back-office team.

For agencies at 30 patients → For agencies at 90 patients → For pre-launch agencies →

Questions

What Agency Owners Ask About Work as Services

CareBravo's tier structure determines which functions are included. The entry tier — You Run It — includes the core operational layer with the nine functions and the system that manages them. Higher tiers add the specialist staffing that turns functions like billing and compliance into truly hands-off delivery. You don't pick individual functions à la carte — you choose a tier that matches your agency's current stage and scale. See the pricing page for what each tier includes.

The diagnostic review is designed to show you where the gaps actually are — not where you assume they are. Most agencies believe their billing is mostly working until they see the pre-submission error rate on their real claims. Most believe their credentials are mostly current until a specific caregiver's expiration surfaces. If a function is genuinely covered and performing well, the diagnostic will show that, and the conversation focuses on what isn't covered. CareBravo is only useful where what it finds justifies what it costs.

Outsourcing gives you a third-party service that operates in isolation from your other functions. A billing company processes claims without access to your scheduling data or EVV records — so the pre-submission check is limited to what's on the claim, not the full operational context. CareBravo's nine functions are integrated — the billing function has access to the EVV records, the authorization data, and the caregiver credentialing status when it reviews each claim. That integration is what makes pre-submission review comprehensive rather than surface-level.

The Roles You Can't Afford to Hire — Delivered as Completed Work.