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Right now, your care team isn’t aligned. The caregiver doesn’t know the family updated their care preferences. The family doesn’t know the doctor changed the medication protocol. The coordinator doesn’t know the caregiver called off sick. Each person is working from different information—and clients suffer when the communication breaks down.
CareBravo keeps everyone on the same page: automatic notifications when anything changes, transparent communication across all stakeholders, zero information gaps. 2-hour response guarantee. Industry average: 8 hours.
Monday morning: The family emails you requesting a time schedule change. They want 2 PM care instead of 1 PM. You respond: “Got it, I’ll update the schedule and let the caregiver know.”
You update your scheduling system. You send a text to the caregiver. You follow up with an email. But the caregiver misses the text and the email. She shows up at 1 PM. The client isn’t ready. There’s tension. You get a complaint call from the family.
Meanwhile, you scheduled a care plan review with the family’s physician, but you didn’t notify the primary caregiver. She wasn’t on the call. When she comes in Wednesday, she doesn’t know about the new medication protocol change. She follows the old protocol. The EVV gets flagged for non-compliance. The family is frustrated because “the nurse didn’t follow the plan.”
Information is scattered across email, text, your system, the family’s system, and people’s memories. When something changes, you’re manually notifying everyone—and somehow, someone always gets left out. The result: care plan violations, family frustration, caregiver burnout, and you becoming the human switchboard for every piece of information.
This is what Care Chaos™ looks like in care coordination: Nobody has complete information. Every change requires manual communication. Information gaps create care problems.
You update the care plan in your system. You send a message to the caregiver through your app. But the caregiver doesn’t check the app every hour. The message sits unread. You don’t know it’s unread, so you assume she knows.
When a change happens, you’re hoping everyone got the message. You’re hoping they read it. You’re hoping they understood it correctly.
Care coordination requires real-time information flow. But most software treats it like a broadcast: “I sent the message.” It doesn’t guarantee delivery. It doesn’t guarantee understanding. It doesn’t create accountability.
Your client’s care time changed to 2 PM starting Tuesday. Click here to confirm you received this update.
We’ve scheduled your care for 2 PM starting Tuesday. [Caregiver Name] will be with you at that time.
Care plan has been updated. [Client] now scheduled for 2 PM visits instead of 1 PM.
Time change confirmed with caregiver. All stakeholders notified.
Everyone sees the same updated information. Everyone knows everyone else knows. There’s no gap. There’s no assumption.
Role: Florida, 85 caregivers, Care Coordinator Lead
Stats: 100% stakeholder notification | 75% reduction in family coordination complaints | Real-time information alignment
This is one of 7 guaranteed outcomes. Explore them all or start with a personalized demo.