Netsmart myUnity Home Care is a comprehensive home health and hospice platform — clinical documentation, scheduling, billing, and compliance tools that require trained staff to operate each module effectively. CareBravo delivers the operational and billing outputs those modules would produce, without requiring dedicated specialists to run them.
Before comparing features, it helps to understand what kind of thing each product is. The comparison that matters for a Medicaid home care agency owner isn't which platform has more modules — it's whether you need software your team operates, or work your agency receives.
Netsmart myUnity is a full-stack clinical and operational platform. Scheduling, clinical documentation, billing, and compliance modules require trained operators — a scheduler who knows the scheduling module, a biller who works claims in the billing module, clinical staff trained on documentation requirements. The platform is comprehensive and capable. It assumes a staffed operational team.
CareBravo delivers scheduling coverage, clinical documentation from care data, billing pre-submission review and denial management, and compliance monitoring as completed work. The outputs arrive without requiring dedicated module operators — which is why agencies without specialist staff can grow without proportional back-office hiring.
Neither answer is right for every agency. The question is which model matches your operational situation — specifically, whether you have the staff capacity to operate every module of a traditional platform effectively, or whether you need the work delivered without that capacity requirement.
Netsmart is the right choice for agencies that have the clinical and operational staff to operate a full-stack enterprise platform — dedicated billers, clinical documentation specialists, and scheduling coordinators who are trained on the system and have time to use it fully.
CareBravo is the right choice for Medicaid home care agencies that need the operational outputs Netsmart would produce but don't have the specialist staff to operate Netsmart's modules effectively. The transition concern Denise has — a platform switch that disrupts billing for three months — is addressed directly by CareBravo's Parallel Promise.
What Denise or Jackie would say about this: Denise's transition fear is real. She's been through a bad EVV switch. The Parallel Promise — CareBravo runs alongside your existing system until you've validated the output on your real data — is specifically built for operators who've been burned before.
100+ agencies. 73% average revenue growth. No added back-office hires. The agencies that chose CareBravo did so because they needed the operational output, not because CareBravo won a features comparison. The decision starts with whether your team has the capacity to run a traditional platform effectively — and what it costs when they don't.
Yes. CareBravo's Parallel Promise means your existing systems — including Netsmart (myUnity Home Care) if you currently use it — continue operating normally during the validation period. CareBravo builds and validates alongside current systems. You switch when you've confirmed the output matches what was committed — not before. If Netsmart (myUnity Home Care) is mandated by your payer or state for specific functions like EVV aggregation, that mandate is not overridden — CareBravo integrates with mandated systems.
The cost comparison depends on what you're actually paying for. Netsmart (myUnity Home Care) pricing is a platform fee — you pay for the software plus the staff time to operate it. CareBravo's pricing is a percentage of collections — the cost scales with your revenue, and the recovery from authorization utilization and pre-submission claim review typically offsets a significant portion of the cost before counting the operational functions. The diagnostic review shows the specific recovery estimate for your agency — which is the only meaningful basis for a cost comparison.
The diagnostic review answers that question on your real data — your authorization records, claims history, and credential files. If your Authorization Drain, Claims Drain, and Compliance Drain combined are materially higher than CareBravo's cost at your revenue level, the switch makes financial sense. If they're not, the diagnostic will show that too. Start with the diagnostic — not a features comparison.
The comparison explains the model difference. The diagnostic shows your agency's specific revenue picture. The decision is easier when it starts with data.