Heritage Home Care’s 73% Manual Process Reduction: The Efficiency Transformation
Heritage Home Care’s 73% Manual Process Reduction: How They Transformed Efficiency at Scale Heritage Home Care wasn’t in crisis. But they were stuck. $3.2 million in revenue. 110 caregivers. Profitable. But inefficient. Every morning brought the same chaos: 15+ schedule changes. Multiple call-offs requiring emergency coverage. Billing coordinator overwhelmed with data reconciliation. Compliance coordinator working […]