Vermont Uses Sandata for EVV.
Rural Geography Creates Specific Capture Considerations.

Vermont's Open model allows agencies to choose their EVV capture method. Sandata is the state-designated aggregator — all visit records must reach it before a Vermont Medicaid claim can process. Exceptions — missed clock-ins, GPS location mismatches, time discrepancies — must be resolved in Sandata before billing.

Vermont's rural character and mountain terrain mean cellular data coverage is uneven, particularly in the Northeast Kingdom, the Green Mountains, and more remote lake communities. GPS-based mobile EVV apps that depend on real-time data connections can produce location exceptions when signal is weak, even when the caregiver was at the correct address. Telephony-based capture — calling from the client's location — provides a verifiable record without GPS dependency and is accepted under Vermont's Open model.

CareBravo manages Vermont's Sandata exception queue daily as part of its delivered operations, including connectivity-related exceptions common in rural service areas.

A Sandata exception from a Northeast Kingdom visit produces the same billing delay as one from Burlington. For a 20-patient Vermont agency, a week's unresolved exception backlog typically represents $500–$1,000 in delayed revenue. CareBravo resolves exceptions daily — Vermont agencies receive billing-ready outputs regardless of where the visit was delivered.