Ohio's Open model gives agencies flexibility in EVV capture method. Sandata is the designated aggregator — all visit records must reach it before billing. The compliance work is exception management: resolving the daily queue of missed clock-ins, location mismatches, and time discrepancies before they delay billing.
Ohio is a major Medicaid market with a large PASSPORT Waiver population. Agencies serving PASSPORT clients through Area Agencies on Aging face the same daily Sandata exception management as those billing standard Medicaid personal care — the EVV requirement applies equally across service types. At scale, the exception queue grows proportionally to patient count, and agencies managing it manually find billing delays compounding week over week.
CareBravo manages the Ohio Sandata exception queue as part of its daily delivered operations, across PASSPORT, state plan personal care, and other Ohio Medicaid home care services.