New Jersey's Open model allows agencies to choose their EVV capture method. HHAeXchange is the state-designated aggregator — the required destination for all visit records before a Medicaid claim can be processed. The capture tool is the agency's choice. The aggregator is not.
New Jersey is a high-density Medicaid market with a robust home care industry. Agencies serving multiple payers or managing large caregiver workforces find that HHAeXchange exception management becomes a significant daily operational burden when handled manually. Exceptions from missed clock-ins, GPS discrepancies, and visit time mismatches accumulate quickly in high-volume operations.
CareBravo manages the New Jersey HHAeXchange exception queue as part of its daily delivered operations. Exceptions are resolved on schedule so billing-ready outputs are available without a separate reconciliation step before each billing cycle.