New Hampshire's Open model gives agencies flexibility in EVV capture method. AuthentiCare's telephony system, its mobile app, or compatible third-party capture tools are all acceptable — as long as the visit record reaches AuthentiCare, the state-designated aggregator, before billing.
The compliance burden is exception management. Missed clock-ins, GPS discrepancies, visit time mismatches — each creates an exception in AuthentiCare that must be resolved before the corresponding claim can process. Agencies managing exceptions manually between billing cycles often find the queue growing faster than it gets cleared.
CareBravo manages the New Hampshire AuthentiCare exception queue daily as part of its delivered operations. Exceptions are resolved on schedule so billing-ready outputs arrive without a separate reconciliation step.