Maine's Open model allows agencies to select any compliant EVV capture tool. The aggregator is Sandata, and that's not flexible. All visit data must reach Sandata before a MaineCare claim can be processed — regardless of how the visit was captured in the field.
Maine is a smaller Medicaid market than Texas or California, but the EVV compliance requirements are identical. Every visit must produce a clean Sandata record. Every exception must be resolved before billing. For agencies in smaller markets, the exception management burden can fall entirely on one or two people — and when those people are managing other functions simultaneously, the queue builds faster than it gets cleared.
CareBravo manages the Maine Sandata exception queue as part of its daily delivered operations. Regardless of agency size, exceptions are resolved on schedule.