Louisiana Uses LaSRS for EVV.
Here's What Your Agency Needs to Know.

Louisiana is one of a smaller group of states that built its own EVV platform rather than contracting with one of the national vendors. LaSRS — the Louisiana Support Services and Reporting System — was developed by Statistical Resources, Inc. specifically for Louisiana's Medicaid home care programs. It serves as the state's official EVV aggregator for all qualifying personal care and home health aide visits.

Under Louisiana's Open model, agencies can choose how they capture visit data at the point of care — LaSRS's telephony system, its mobile interface, or a compatible alternative tool. The destination is fixed: all visit records must reach LaSRS before the corresponding Medicaid claim can be processed.

The daily compliance work is exception resolution. Missed clock-ins, GPS location mismatches, visit time discrepancies — each generates an exception in LaSRS that must be corrected before billing. For agencies managing this manually, the exception queue grows between billing cycles and creates the billing delays that compound into cash flow problems.

CareBravo manages the LaSRS exception queue as part of its daily delivered operations for Louisiana agencies. Exceptions are resolved on schedule so billing-ready outputs are available without a separate reconciliation step.

A nurse starting her first home care agency in Louisiana — Tasha's situation — faces a specific challenge. She understands compliance deeply. She knows how to care for clients. What nobody prepared her for is the operational layer: LaSRS setup before the first client visit, LDH provider enrollment before the first claim, Community Choices Waiver credentialing before serving waiver clients, and a billing workflow that has to be running correctly from day one because Louisiana's timely filing rules don't give much room to figure it out under pressure.

Most new Louisiana agencies spend the first six months learning these systems while already taking clients. The exception queue builds. Claims go out with errors. The first few billing cycles are slower than they need to be — not because the care was bad, but because the operational infrastructure wasn't built before the clients arrived.

CareBravo delivers that infrastructure as completed work from day one. LaSRS EVV configured and running. LDH billing workflows in place. CCW authorization tracking active before the first authorized visit.

Whether your Louisiana agency is newly licensed or established, the daily EVV compliance work looks the same: caregivers need to be provisioned in LaSRS, the exception queue needs to be monitored every day, exceptions need to be resolved before billing, and every visit needs to be reconciled against its authorization before a claim goes out.