Kentucky's Hybrid model gives agencies flexibility in how they capture visit data at point of care — Therap's native app, telephony, or compatible alternative capture methods. The flexibility ends at the aggregator. Every visit record must reach Therap before the corresponding Medicaid claim can be processed.
Daily compliance work centers on exception management. Missed clock-ins, location mismatches, visit time discrepancies — these create exceptions in Therap that block billing until resolved. Agencies that manage the exception queue manually often find it growing faster than it gets cleared between billing cycles.
CareBravo manages the Therap exception queue as part of its daily delivered operations for Kentucky agencies. Exceptions are resolved on schedule — not at the end of the billing cycle when they've compounded into a larger reconciliation problem.