Hawaii EVV Compliance

Hawaii Med-QUEST Uses Sandata for EVV.
Here's What That Means for Your Agency.

Hawaii's Med-QUEST Medicaid program requires Sandata as its EVV aggregator under an Open model. Every home care visit must have a clean, resolved record in Sandata before billing can proceed. CareBravo manages exception resolution and billing readiness as delivered operational work.

Book a Demo → How EVV Works in CareBravo →
Hawaii EVV — Quick Reference

What Hawaii Requires

Requirement
Detail
State Agency
Hawaii DHS — Department of Human Services (Med-QUEST Division)
Medicaid Program
Med-QUEST
EVV System
Sandata (state-designated aggregator)
EVV Model
Open — Sandata aggregator, agency-choice capture method
Services Covered
Personal Care Services, Home Health aide services, HCBS waiver services
Enforcement
Claims require matching, resolved EVV record in Sandata to process
How It Works

EVV Compliance in Hawaii — Open Model, Clear Requirements

Hawaii's Open EVV model offers agencies flexibility in capture method — mobile apps, telephony, alternate devices are all permitted. The state doesn't mandate a specific tool. What it mandates is that every visit record ends up in Sandata, the state-designated aggregator, before billing.

Hawaii's geographic reality — island-based operations with varying connectivity — can create specific EVV challenges. Telephony-based check-in may be more reliable in areas with inconsistent cellular coverage. Agencies operating across multiple islands should verify that their chosen capture method handles connectivity variations and still submits clean records to Sandata.

CareBravo manages the Sandata exception queue and visit reconciliation as daily operational work for Hawaii agencies — regardless of which capture method the agency uses or where caregivers are delivering care.

The Real Cost

Exceptions Block Revenue Regardless of Geography

Whether a visit is delivered in Honolulu or Hilo, the EVV compliance requirement is the same: a clean, resolved record in Sandata before the claim can process. Connectivity issues that create capture failures become exception management problems. Exceptions that aren't resolved become delayed billing.

CareBravo manages exception resolution daily. Hawaii agencies receive billing-ready outputs without tracking the Sandata queue between billing cycles.

See What EVV Exceptions Cost →
Questions

Hawaii EVV — Common Questions

Hawaii Med-QUEST uses Sandata as its state-designated EVV aggregator. All Medicaid home care visits must submit EVV data to Sandata before claims can process. Hawaii's Open model allows any compliant capture method — the aggregator destination is Sandata.

Yes. Hawaii's Open model allows telephony as an EVV capture method. For areas with inconsistent cellular coverage, telephony-based check-in may be more reliable than GPS-based mobile apps. Regardless of capture method, the visit record must reach Sandata before billing. Verify that your telephony provider has a working Sandata integration.

Federal law requires EVV for all Medicaid-funded Personal Care Services and Home Health aide services. Hawaii's Med-QUEST HCBS waiver programs, including the Aged Blind and Disabled waiver, also require EVV for qualifying home-based services. Verify current coverage with DHS or your contracted managed care plan.

CareBravo integrates with Sandata and manages exception resolution, visit reconciliation, and Med-QUEST billing readiness as delivered operational work. Hawaii agencies receive billing-ready outputs without managing the Sandata queue themselves.

Hawaii EVV Compliance, Delivered

CareBravo manages Sandata exception resolution and Med-QUEST billing readiness for Hawaii home care agencies — as completed operational work across all islands.

Book a Demo →
EVV as a managed service → How EVV works in CareBravo → Results across 100+ agencies →