Arkansas EVV Compliance

Arkansas Uses Two EVV Systems.
Which One Applies to Your Agency?

Arkansas requires AuthentiCare for Personal Care Services and Sandata for Home Health Care Services. The system your agency uses depends on what you bill — and agencies that provide both must manage both. CareBravo handles the integration and exception resolution for each.

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Arkansas EVV — Quick Reference

What Arkansas Requires by Service Type

Service Type
EVV System
Model
Personal Care Services (PCS)
AuthentiCare (Fiserv)
Open
Home Health Care Services (HHCS)
Sandata
Open
HCBS Waiver Services
Verify with Arkansas DHS by service code
Open
State Agency
Arkansas DHS — Division of Medical Services
—
Mandate Authority
21st Century CURES Act + Arkansas Medicaid rules
—
Managing Two Systems

The Operational Complexity of Dual EVV Requirements

Arkansas agencies that bill both Personal Care and Home Health services face a compliance challenge that most states don't create: two separate EVV systems, two separate exception queues, and two separate reporting paths — all running simultaneously for the same caregiver workforce.

An AuthentiCare exception and a Sandata exception are resolved in different portals by different processes. Agencies that manage these manually often find one queue or the other falling behind. When that happens, billing for the neglected service line slows — even if the other is running cleanly.

CareBravo manages both AuthentiCare and Sandata exception queues as part of its standard delivered operations. Agencies receive billing-ready output for both service lines without tracking two systems independently.

The risk isn't failing to use the right system — it's letting one system's exception queue fall behind while managing the other. Both lines represent revenue. Both need daily resolution.

The Real Cost

Two EVV Queues, One Billing Cycle

For Arkansas agencies billing both PCS and HHCS, unresolved exceptions in either system delay billing for that service line. A week of unresolved AuthentiCare exceptions means a week of PCS visits that can't bill — even if your Sandata queue is clear. The two systems don't compensate for each other.

CareBravo resolves exceptions across both systems daily. You don't manage two queues. You receive clean billing output for both service lines.

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Questions

Arkansas EVV — Common Questions

It depends on your service lines. Personal Care Services (PCS) require AuthentiCare. Home Health Care Services (HHCS) require Sandata. If your agency bills both, you need both. Verify the current list of service codes requiring each system with Arkansas DHS.

Arkansas operates under an Open model for both systems, meaning agencies can use any compliant capture method — mobile app, telephony, or alternate device — as long as the data flows correctly to the designated aggregator (AuthentiCare for PCS, Sandata for HHCS). The state doesn't mandate a specific caregiver-facing tool.

Claims require a matching EVV record in the correct designated system. PCS claims need a record in AuthentiCare; HHCS claims need a record in Sandata. A visit logged in the wrong system — or not logged at all — will result in a claim that cannot process until the record is corrected or reconstructed.

CareBravo manages EVV integration, exception resolution, and billing readiness across both AuthentiCare and Sandata as part of its standard delivered operations. Agencies receive clean billing output for both service lines without tracking two separate exception queues.

Federal law mandates EVV for all Medicaid-funded Personal Care Services and Home Health aide services. Arkansas extends EVV requirements to HCBS waiver services as well. Confirm current service code coverage with Arkansas DHS — the list can expand as the state matures its EVV program.

Arkansas EVV Compliance — Both Systems, Delivered

CareBravo manages AuthentiCare and Sandata exception resolution, visit reconciliation, and billing readiness for Arkansas home care agencies as completed operational work.

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