Arizona EVV Compliance

Arizona Moved to Its Own EVV System in 2025.
Here's What Changed.

Arizona completed its transition from Sandata to an AHCCCS in-house EVV system in October 2025. Agencies that haven't updated their data path are submitting to the wrong aggregator. CareBravo manages the integration and exception resolution as delivered operational work.

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Arizona EVV — Quick Reference

What Arizona Requires in 2026

Requirement
Detail
State Agency
AHCCCS — Arizona Health Care Cost Containment System
EVV System
AHCCCS In-House EVV Portal (effective October 2025 — replaced Sandata)
EVV Model
Open — state provides aggregator, agencies choose capture method
Programs Covered
ALTCS (Arizona Long Term Care System), AHCCCS Complete Care HCBS
Services Requiring EVV
Personal Care Services, Home Health aide, qualifying HCBS waiver services
Prior System
Sandata (used through September 2025 — no longer active aggregator)

If your agency set up EVV before October 2025 and hasn't updated your integration, your visit data may be going to the wrong system. Claims submitted without a matching EVV record in the AHCCCS portal will not process. Confirm your current data path with AHCCCS before your next billing cycle.

The Transition Risk

Why the Sandata-to-AHCCCS Switch Creates Billing Risk

System transitions create a specific compliance gap. Agencies that integrated EVV through Sandata before October 2025 had a working setup — but that setup no longer routes data to the current state aggregator. If your software or EVV capture method still points to Sandata, visits are being logged, but the AHCCCS portal isn't receiving them.

This doesn't show up immediately. It surfaces at billing time, when claims arrive without matching EVV records at AHCCCS. The result: denial or pended status on visits that were genuinely delivered.

The fix requires updating your EVV integration endpoint and verifying that each visit's data flows correctly to the AHCCCS in-house system. CareBravo manages this integration as part of its operational work — agencies don't track system endpoints manually.

The Real Cost

Transition Gaps Are Billing Gaps

An agency delivering 30 patients worth of care with a broken EVV integration isn't losing compliance credit — it's losing revenue. Every visit without a matching EVV record at AHCCCS is a visit that can't bill until the record is reconstructed and the exception is resolved.

CareBravo manages EVV system integration updates, exception resolution, and visit reconciliation as standard operations. You don't track the aggregator endpoint. You receive clean billing output.

See What Missing EVV Records Cost →
Questions

Arizona EVV — Common Questions

Arizona completed its transition to an AHCCCS-managed in-house EVV system in October 2025. The AHCCCS portal is now the state's designated EVV aggregator. Sandata is no longer the active system for Arizona Medicaid EVV submission.

Contact AHCCCS directly or log into the AHCCCS provider portal to verify your EVV submission history. If your most recent visits don't appear in the AHCCCS EVV portal, your integration is still routing to the old Sandata system and needs to be updated. CareBravo agencies have their integrations managed as part of standard operations.

Federal law requires EVV for all Medicaid-funded Personal Care Services and Home Health aide services. Arizona extends this to HCBS waiver services under ALTCS and AHCCCS Complete Care. Verify the current list of service codes requiring EVV with AHCCCS, as requirements can expand.

Yes. Arizona's Open model allows agencies to use any compliant EVV capture method — mobile apps, telephony, or alternate devices — as long as the data reaches the AHCCCS in-house aggregator. The capture tool is your choice. The destination is not.

CareBravo manages EVV system integration, exception resolution, and billing readiness as delivered operational work. For Arizona agencies, this includes ensuring visit data routes correctly to the AHCCCS in-house system and that exceptions are resolved before claims submission.

Arizona EVV Compliance, Managed

CareBravo handles the AHCCCS integration, daily exception resolution, and billing readiness for Arizona home care agencies — delivered as completed work.

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EVV as a managed service → How EVV works in CareBravo → Results across 100+ agencies →